English speaking customer support specialist (remotely or in our Cesis office)

Printful [LV]

Printful is one of the largest Latvian companies in the USA aiming to provide a full range of services to anyone who wants to launch their global e-commerce business. Printful offers high-quality printing, warehousing and distributing services, as well as graphic design, photo/video, marketing and customer service for small and medium online businesses. We are on the crest of a wave, therefore we are looking for a new team member – English speaking customer support specialist!

You are expected to process about 70 e-mail and chat messages, phone calls within one business day, therefore we are looking for a positive, optimistic employee who focuses on details and who likes talking to customers while dealing with their problems.

Your duties:
- to provide world class customer support in English;
- to provide customers with prompt, accurate, kind and responsive replies;
- to reply approximately to 70 interactions (e-mails, chat messages and telephone calls) within one business day;
- to answer customer phone calls in English.

We offer:
- a job in an international company / a workplace in Latvia;
- Draugiem Group employee benefits (health insurance, sports club subscription, team building activities)
- 2 week paid training process in our cosy office;
- a competitive salary (aprox. 1000 EUR/gross);
- A full time remote work from:
Tuesday - Saturday 16: 00-24:00 (Sunday, Monday - holidays);
Monday - Thursday and Sunday from 16: 00-24:00 (Friday, Saturday - holidays)

You are expected to be:
- accurate and fast;
- positive and optimistic;
- having excellent knowledge of English (e-mail, chat, phone);
- outgoing and brave;
- responsible;
- ready to answer phone calls in English.

Please prepare a well-considered motivation letter in English specifying your compliance with the requirements and send it to us together with your CV!

AS Printful Latvia (Reg. No. LV40203050078)